What is Mediation?

Mediation is a structured process in which a neutral third party (the mediator) helps people in dispute find a mutually acceptable way forward. The disputing parties actively participate in the process, assisted by mediators through the use of specialized communication techniques. The process concentrates on the needs and interests of the parties.

The first step in the mediation process is to have an informal and confidential meeting with the mediators, who will meet the participants separately in a suitable venue. During this initial separate meeting, the mediators will explore the issues with each participant and explain possible next steps in the mediation process. If the participants agree to meet with each other, the mediators will conduct the meeting in a neutral venue, ensure that each person can present his or her side of the story and encourage everyone to look for solutions and possibilities that might not have been considered before. If the participants cannot meet in person, mediators may explore other options with them and this may include online mediation.

Mediation is voluntary at every stage. Mediators are impartial, they do not act as judges determining the right or wrong of any given situation. They are there to support people in finding a way to resolve disputes in a safe and controlled environment. Mediators will take time to listen carefully.

The mediators will help the participants to work towards a mutually acceptable agreement, either written or verbal.

What sort of problems can be mediated?

Devon Mediation offers mediation for a wide range of problems: noise, boundary disputes, parking, pets, issues relating to sharing communal space, rubbish, gossip, privacy issues, harassment, garden maintenance etc. Some of Devon Mediation’s mediators are also trained to deal with workplace, family and commercial disputes.

Privacy in mediation

Mediation is a confidential process; Our Devon Mediation Service Privacy Notice can be viewed here.