Our mediators will meet with you and talk to you confidentially about the problem; they will also meet with the other people involved.
They are experienced and trained and are used to talking about difficult and upsetting situations. They know that problems can sometimes be very stressful and they will take time to understand the issues and how they are affecting you.
Mediators help you agree on the way forward: we know that solutions which are agreed between those involved are the ones most likely to work. The mediators will talk with you about the best way for you to communicate with the other people. If you decide you want to meet with them, the mediator will ensure that you all agree on the how the meeting should work, how everyone can have their say, and how you can be helped to feel as comfortable as possible.